Performance Design Lab

Workshop	Description	Who should Attend	How to Register
Rummler Process Methodology (formerly Process Design & Management)	This workshop presents the latest evolution of Geary Rummler’s robust methodology for analyzing, designing and implementing work processes that align with business needs and the management processes required to ensure continuous alignment. In this update synergies between process change and IT development methodologies are identified and integrated tools for defining business requirements that foster collaboration between process designers and performer experts, both systems and human, are introduced. The workshop is taught by professionals who have conducted hundreds of successful process improvement projects. In addition to the very practical methodology steps and tools, this course also presents the major concepts and theories that underlie effective process change. With an understanding of these basic concepts, the participants will be able to effectively tailor the steps and tools to for any given process situation. The methodology review is supported by participant based application exercises and simulations that give participants hands-on experience in using the tools and techniques A 4 day course	Process Improvement Practitioners, Performance Consultants and individuals who have been assigned to perform process improvement work in their organizations.	This course is also offered as an in-house workshop. To inquire click here.
Process Modeling and Documentation	This course is designed to present practitioners with the basic tools and techniques for documenting processes with ample opportunity to apply through case study and exercises. This course will present: an organizing architecture for creating, presenting and maintaining a library of business process models tools and instructions for documenting business processes - obtaining process information, formatting and depicting processes in the form of process maps and other supporting documents tools and instructions for creating some high-level systems views of an organization a model for a process documentation program the basis for establishing process documentation standards for your organization 1 or 2 day versions available	Process Improvement Practitioners, Business Analysts, and anyone tasked with creating and maintaining process documentation	This course is offered as an in-house workshop. To inquire click here.
Process for Managers	This workshop is designed to provide managers with an understanding of the role and power of processes in delivering organization performance as well as a set of tools and templates which their organization can use to begin to design, manage and improve processes. Managers will learn how and why processes fail and the critical success factors for any process improvement project. 1 or 2 day versions available	Managers at all levels in the organization	This course is offered as an in-house workshop. To inquire click here.
Process for Management Teams	This workshop is designed to provide an intact management team with an understanding of the role and power of processes in delivering organization performance. During the workshop, the managers will develop and analyze models of their organization and its processes in order to build a roadmap for improving and managing those processes. They will identify critical process variables to be managed. Managers will learn how and why processes fail and the critical success factors for any process improvement project. 2 or 3 day versions available	Intact Management Teams	This course is offered as an in-house workshop. To inquire click here.
Metrics and Process Management	This workshop presents PDL’s methodology and toolset for designing the planning, measurement, review and management system for processes. Participants will practice the application of the steps and tools through a case study. The two day version provides the opportunity for more extensive practice and application with coaching to the organizations own content. 1 or 2 day versions available	Business Architects, Process Improvers, Performance Consultants	This course is offered as an in-house workshop. To inquire click here.
Process Thinking	This workshop is designed to orient employees to the concept of process and specifically to the application of process to their organization. Process Centered organizations may wish to incorporate this workshop into their ne employee orientation. Employees will learn: “How you add value to the organization” Why do I/we care about processes? What is a Process? What is not a process? What processes do I participate in? What value do I add? My responsibility to process: My contribution to process: Process Design & Improvement, Improvement tools Process Measurement at the task, job, process level ½ day or 1 day versions available	All employees of organizations that are engaged in improving or managing processes.	This course is offered as an in-house workshop. To inquire click here.
Serious Performance Consulting	This workshop is based on Dr. Geary Rummler’s 35 years of experience as a performance consultant to Fortune 500 companies. The course provides a comprehensive framework for understanding the variables that impact performance and organizational results, and a huge set of tools and design templates for finding and addressing results improvement opportunities. Available as a 2 or 3 day workshop	Performance Consultants from: Human Resources Quality Training & Development Organization Development/Effectiveness Business Process Improvement Performance Consulting/Internal Consulting Systems Analysis/Information Technology	This course is offered publicly through ISPI – the International Society for Performance Improvement. To learn more about ISPI or register for the workshop visit www.ispi.org. This course is also offered by PDL as an in-house workshop. To inquire click here.