Performance Design Lab

	*White Space Revisited* Rummler/Ramias/Rummler Hardback - November 2009 When Improving Performance: Managing the White Space on the Organization Chart was published in 1990, it was lauded as the book that launched the Process Improvement revolution. This was the book that first detailed an approach that bridged the gaps between organization strategy, work processes and individual performance. Two decades later, White Space Revisited goes beyond a mere revision of that groundbreaking book and refocuses on the ultimate purpose of organizations, which is to create and sustain value. This book picks up where Improving Performance left off and shares what we have learned about process in the past 15 years since it was published and how the reader (primarily practitioners) can capitalize on these notions in their own pursuit of process excellence. White Space Revisited is a comprehensive resource that offers process and performance professionals a conceptual foundation, a thorough and proven methodology, a set of remarkable working tools for doing process work in a more significant way, and a series of candid observations about the practice of Business Process Management (BPM). The book’s time-tested methods, models, tools, and guidelines serve to align people, process, and technology White Space Revisited includes information on a wealth of vital topics and Describes the difference in impact of focusing on single processes vs. large scale improvements Provides an integrated step-by-step blueprint for designing, implementing, and sustaining process management Offers a detailed methodology for strategic and tactical process definition and improvement Spells out how to leverage the power of IT to optimize organizational performance Shows how to integrate the energy and value of Six Sigma, Process Improvement and Process Management into an effective Process Excellence Group Who should read this book: This important resource is written for practitioners, managers, and leaders who want to achieve greater and lasting results. *Serious Performance Consulting According to Rummier* Geary A. Rummier, CPT Paperback - April 2004 In order for performance consultants to make a significant difference in organization results, they need to advance beyond their current focus on improving the individual performer. Dr. Rummler, a leader in performance consulting for 35 years, calls this next level of the performance consulting endeavor “Serious Performance Consulting” or SPC. In this book, Rummler illustrates what he means by SPC through an extensive case study which illustrates both what a serious performance consulting engagement looks like and what a serious performance consultant does. If you are interested in improving individual performance and organization results, this book is for you. What's the book about? Read the book reviews. What are people saying about the book? Read the table of contents. What's in the book? Read the table of content. To order the book from ISPI go to the Bookstore at www.ispi.org. To order the book from Amazon.com go to www.amazon.com. *Improving Performance: How To Manage the White Space On the Organization Chart* Rummler/Brache Published 1990; Revised 1995 Published in five languages, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. With multiple charts, checklists, hands-on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett-Packard, 3M, Shell Oil, and Citibank. To order the book from Amazon.com go to www.amazon.com.