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News & Publications
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News & Publications
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Here are a few recent articles published by PDL partners. To read the full list of articles, click here.
What do Process Owners do?
Alan Ramias, Cherie Wilkins BPTrends October 2009 In their July column, Alan Ramias and Cherie Wilkins discussed various approaches to process ownership. In this article they focus on what they have observed individual process owners doing and offer some advice on what they should be doing. The difference between tasks performed and those that should be performed will surprise you. Read Alan and Cherie's analysis to see how your process ownership performance stacks up.
Varieties of Process Ownership
Alan Ramias, Cherie Wilkins BP Trends August 09 In this article Alan Ramias and Cherie Wilkins describe the evolution of process ownership. Besides identifying various approaches to process ownership and citing examples from our own experiences, they also suggest the advantages and disadvantages of each approach. The question arises; do we need process ownerhsip at all? ...
Where Have All the Leaders Gone? The Long-Lost Executive Process Improvement Project
Alan Ramias December 15, 2006 Process improvement projects that directly involve Executives have largely gone away but the potential for achieving powerful results haven’t. The benefits of involving Executives in the analysis and redesign of the work and the management systems that govern the work.
Potential Pitfalls on the Road to a Process Managed Organization (PMO)
Geary A. Rummler, Alan J. Ramias, and Richard Rummler BPTrends November 2006 In part 1, we propose an Organization-as-a-System (OAS) lens to guide efforts to create a process-centered or process- managed organization. In part 2, we examine potential pitfalls in the process and describe the "type of journey that will lead to success."
The Manager's Role in Performance Support
Alan Ramias BPM Strategies August 2006 The organization’s supervisors and managers are ultimately responsible for making sure there is an effectively functioning performance support system – including tools – in place. Far from being a matter of technology, we discuss what management must do to support effective performance.
Measuring Process Performance
Alan Ramias, Cherie Wilkins BPTrends May 2010 >In the first of three Columns devoted to process metrics, Alan Ramias and Cherie Wilkins cite some of the pitfalls they have encountered over the years, including some of their own mistakes as well as those committed by others. They name and define the five most common pitfalls and end their Column on a hopeful note by citing what they consider the requirements for effective measurement of process performance. Read More
The Role of Performance Architect
Alan Ramias, Cherie Wilkins BPTrends January 2010 In two previous Columns on process ownership Alan Ramias and Cherie Wilkins discussed various approaches to process ownership and what process owners actually do. In this, the final installment in the series, they focus on the critical role of the performance architect. Broadly speaking, process owners should be managing while performance architects carry out the tasks that enable the process owners to manage. Combined, these three Columns offer an excellent reference for defining the roles and responsibilities of process owners versus those of process architects. Read More
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